IT Support Technician

Job Description

As an IT Support Technician at Tech Innovations Inc., you will play a crucial role in maintaining the technical infrastructure of our operations. This role involves providing first-class support to our users, troubleshooting issues, and ensuring seamless IT operations.

Responsibilities

• Address and resolve technical issues escalated by other support staff.
• Ensure all IT equipment is functioning correctly.
• Assist in the development and implementation of IT policies.
• Collaborate with vendors for hardware and software deployment.
• Evaluate and recommend IT solutions to improve efficiency.

Requirements

Education

• Diploma in Information Technology or related field
• Relevant Vendor-specific certifications (e.g. Cisco, Microsoft) are advantageous

Experience

• 1+ years of experience in technical support roles

Technical Skills

• Linux Operating Systems
• Virtualization

Soft Skills

• Teamwork
• Adaptability

Certifications

• Microsoft Certified: Azure Fundamentals
• CompTIA Network+ Certification

Languages

• English: Fluent

Advantageous

• Knowledge of cybersecurity principles: Understanding security practices and methods to keep systems secure.
• Experience in a customer-facing role: Previous experience in support roles where customer interaction is key.

Benefits

• Comprehensive medical aid and retirement savings plan.
• Employee discounts on products and services.
• Regular team-building activities and events.
• Work-life balance initiatives.

Company Culture

• Diversity and Inclusion: We celebrate diversity and strive to create an inclusive environment.
• Growth and Development: We provide learning opportunities for career growth and professional development.
• Integrity: We uphold the highest standards of integrity in all our interactions.