Claims Supervisor

Job Description

We are seeking an experienced Claims Supervisor to lead our claims department. The successful candidate will manage a team of processors, ensure claims are handled accurately and efficiently, and work closely with other departments to resolve issues.

Responsibilities

• Manage the day-to-day operations of the claims department.
• Train claims handlers on processing procedures.
• Maintain high levels of customer service.
• Ensure compliance with company policies and procedures.
• Monitor claims performance to identify improvement areas.
• Prepare detailed reports and analyses on claims data.
• Handle complex claims and manage external stakeholder relationships.
• Participate in product and service development.
• Identify training needs and provide coaching.
• Lead team meetings to discuss performance and challenges.

Requirements

Education

• Bachelor's degree in Business, Finance, or related field
• Certification in claims management (e.g., AIC, ARM, CPCU) preferred

Experience

• Minimum of 5 years experience in claims processing

Technical Skills

• Microsoft Office
• Claims management software (e.g., Guidewire)

Soft Skills

• Leadership
• Analytical Thinking
• Attention to Detail
• Customer Service

Languages

• English: Fluent

Advantageous

• Experience in the insurance industry: Expertise in various lines, including auto and property claims.
• Knowledge of relevant regulations and laws: Familiarity with South African insurance regulations and compliance.

Benefits

• Competitive salary package
• Health, dental, and vision insurance
• Retirement savings plan with company contributions
• Opportunities for career advancement
• Flexible working hours

Company Culture

• Inclusive Environment: We are committed to fostering a diverse and inclusive workplace where everyone feels valued and respected.
• Professional Development: We encourage continuous learning and provide opportunities for professional growth.
• Team Collaboration: Our team values collaboration and supporting one another to achieve common goals.