IT Support Technician

Job Description

Join our growing team as an IT Support Technician, where your role will encompass providing support and maintenance for various hardware and software systems. As the first point of contact for IT issues, your problem-solving skills and dedication to customer service will shine in this pivotal position.

Responsibilities

• Respond to support requests and incidents logged in the helpdesk system.
• Troubleshoot network connectivity issues.
• Provide training and support for new software applications.
• Update IT documentation and user manuals.
• Assist in system backups and recovery.
• Perform routine maintenance on hardware and software.

Requirements

Education

• Diploma in Information Technology or related field

Experience

• 2+ years of experience in IT support roles

Technical Skills

• Windows OS
• Networking fundamentals
• Active Directory
• Microsoft Office Suite

Soft Skills

• Communication
• Problem-solving

Certifications

• CompTIA A+
• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Previous experience in a helpdesk role: Experience working in an IT support environment, specifically in a helpdesk setting.
• Familiarity with VoIP systems: Knowledge of VoIP phone systems and configurations is a plus.

Benefits

• Medical aid and wellness benefits
• Retirement fund contribution
• Opportunities for professional development
• Team-building events and activities

Company Culture

• Team Spirit: We value teamwork and often engage in activities to foster collaboration and strengthen relationships.
• Work-life Balance: We promote a healthy work-life balance with flexible hours and remote work options.
• Continuous Improvement: We encourage learning and development opportunities to help our employees grow.