IT Support Technician

Job Description

We are seeking a dedicated IT Support Technician to join our team in Port Elizabeth. The ideal candidate will have a solid understanding of IT support and troubleshooting, providing exceptional service to our clients. You will play a crucial role in maintaining the technology infrastructure of the organization and ensuring smooth operations.

Responsibilities

• Troubleshoot and resolve IT issues in a timely manner.
• Assist in managing and monitoring IT systems.
• Provide training and support to end-users.
• Maintain inventory of IT equipment and supplies.
• Document solutions and updates in the IT knowledge base.
• Support the IT team with various administrative tasks.
• Evaluate user needs and recommend appropriate IT solutions.
• Stay updated on technology trends and developments.
• Deliver exceptional customer service to all users.

Requirements

Education

• Relevant IT qualification or certification

Experience

• 3+ years of experience in IT support roles

Technical Skills

• Ticketing Systems
• Cybersecurity Basics

Soft Skills

• Teamwork
• Adaptability

Certifications

• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Experience with Linux systems: Familiarity with Linux operating systems for server management.
• Knowledge of cloud services: Understanding of cloud computing services like AWS or Azure.

Benefits

• Competitive salary package
• Health and wellness benefits
• Paid time off and holidays
• Professional development opportunities

Company Culture

• Team-oriented: We believe in teamwork and collaboration to achieve our goals.
• Innovative Environment: We encourage creativity and out-of-the-box thinking.
• Continuous Improvement: We focus on personal and professional growth for all employees.