IT Support Technician

Job Description

As an IT Support Technician at Innovative Tech Solutions, you will be responsible for diagnosing and resolving hardware and software issues, assisting users with technical support, and contributing to the efficiency of our IT operations in Durban. Strong interpersonal skills are a must!

Responsibilities

• Respond promptly to support requests from users and resolve issues efficiently.
• Monitor system performance and ensure all IT hardware is operational.
• Assist with the installation and configuration of new software and hardware.
• Conduct training sessions to enhance user technical skills.
• Stay updated on the latest technology trends and provide insights on system improvements.

Requirements

Education

• Diploma in IT or related field
• Bachelor's degree is advantageous

Experience

• 2+ years of experience in IT support or a related role

Technical Skills

• Windows OS
• Networking
• Software Installation

Soft Skills

• Customer Service
• Communication

Certifications

• CompTIA A+
• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Experience with ITIL frameworks: Knowledge of ITIL best practices in IT Service Management.
• Familiarity with cloud services: Basic knowledge of cloud services like AWS or Azure.

Benefits

• Competitive salary with performance bonuses
• Health and wellness benefits
• Professional development opportunities
• Flexible working hours

Company Culture

• Team-Oriented Environment: We foster a culture of teamwork and collaboration, encouraging employees to share ideas and support one another.
• Continuous Learning: We are committed to the professional growth of our employees through ongoing training and development opportunities.
• Diversity and Inclusion: We value a diverse workforce and are committed to equality in the workplace.