IT Support Technician

Job Description

We are on the lookout for a dedicated IT Support Technician to join our Johannesburg team. The successful candidate will handle a variety of technical support tasks, ensuring seamless IT operations and providing exceptional support to our clients.

Responsibilities

• Address and resolve user support requests efficiently.
• Oversee the setup and deployment of new workstations and laptops.
• Ensure updates and patches are applied to systems regularly.
• Conduct troubleshooting sessions for both hardware and software.
• Document solutions and share knowledge with the team.
• Assist in maintaining IT security compliance and monitoring.
• Support remote users with technical difficulties.

Requirements

Education

• Degree in Information Technology or related field
• ITIL Certification is an added advantage

Experience

• 2-4 years of hands-on experience in IT support

Technical Skills

• Active Directory
• Virtualization Technologies

Soft Skills

• Time Management
• Adaptability

Certifications

• Microsoft Certified: Azure Fundamentals
• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent
• Zulu: Basic

Advantageous

• Experience with remote support tools: Hands-on experience using remote support software like TeamViewer or AnyDesk.
• Knowledge of cybersecurity practices: Understanding of basic cybersecurity measures in IT support.

Benefits

• Comprehensive medical aid coverage
• Flexible working hours
• Annual training budget for skill enhancement
• Team-building events and activities

Company Culture

• Inclusivity: We foster an inclusive environment where diversity is celebrated and every voice matters.
• Work-Life Balance: We recognize the importance of work-life balance and offer flexible hours to support our employees.
• Continuous Learning: We encourage continuous learning and provide access to training resources.