IT Support Technician

Job Description

Seeking an experienced IT Support Technician to join our vibrant office in Cape Town. You will play a crucial role in maintaining IT systems, assisting users with technical issues, and ensuring optimal performance of IT infrastructure.

Responsibilities

• Respond swiftly to IT support requests through various channels.
• Manage software licensing and updates.
• Assist with backup and disaster recovery procedures.
• Provide insights for continuous improvement of IT support processes.
• Collaborate with third-party vendors for support and maintenance.
• Assist with IT budget planning and expense management.
• Prepare reports on IT service performance metrics.
• Develop and enhance user documentation and FAQs.

Requirements

Education

• Bachelor's degree in Information Technology or related field
• Certified IT Support Specialist is a plus

Experience

• 3+ years of experience in IT support roles

Technical Skills

• Windows Server
• VPN and Remote Access

Soft Skills

• Adaptability
• Team Collaboration

Certifications

• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent
• Afrikaans: Basic

Advantageous

• Familiarity with cloud services (AWS/Azure): Understanding and experience with cloud computing platforms.
• Experience in database management: Ability to manage and troubleshoot databases.

Benefits

• Comprehensive health care and wellness benefits
• Annual bonus based on performance
• Flexible work hours
• Employee discounts on services

Company Culture

• Continuous Feedback: Promoting a culture of feedback to foster growth and improvement.
• Diversity and Inclusion: Valuing diverse backgrounds and perspectives within our teams.