IT Support Technician

Job Description

Join our team as an IT Support Technician in Johannesburg, where you will play a key role in maintaining and supporting our IT infrastructure. The successful candidate will have the opportunity to work with cutting-edge technology while ensuring that all IT services function optimally.

Responsibilities

• Handle incoming support requests and ensure timely resolution of technical issues.
• Conduct regular system checks to ensure optimal performance.
• Participate in IT projects to improve existing support systems.
• Train users on new software and technologies.
• Assist with inventory management of IT assets and software licenses.
• Document issues and resolutions to improve future support.

Requirements

Education

• Diploma in Information Technology or related field
• Relevant certifications (e.g., CompTIA A+, Microsoft Certified) are a plus

Experience

• 2+ years of experience in IT support or related field

Technical Skills

• Windows and Linux operating systems
• Networking basics
• Help Desk Software

Soft Skills

• Customer service orientation
• Teamwork
• Time management

Certifications

• CompTIA A+ Certification
• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Knowledge of cloud services (AWS, Azure): Familiarity with cloud platforms and services for IT operations.
• Experience with VoIP systems: Understanding of voice-over-IP technologies and configurations.

Benefits

• Competitive salary package
• Medical aid and retirement fund contributions
• Opportunities for professional development
• Flexible working hours

Company Culture

• Collaboration: We encourage collaboration and open communication within our teams.
• Innovative Environment: Our culture fosters innovation and creativity to solve complex IT challenges.