Technical Writer

Job Description

Join our Cape Town office as a Technical Writer, where you will develop user manuals, online help guides, and other documentation for our technical products. You should have a strong grasp of technology and a passion for writing clear and engaging content.

Responsibilities

• Document software applications and processes in a user-friendly format.
• Ensure documentation is consistent across all products and platforms.
• Implement feedback to enhance documentation usability.
• Assist in the preparation of FAQs and troubleshooting guides.
• Monitor industry trends to keep documentation relevant.
• Train internal staff on best practices for using documentation tools.
• Contribute to the development of a documentation strategy.

Requirements

Education

• Degree in a related field is preferred

Experience

• 5+ years of experience in technical writing

Technical Skills

• Content Management Systems (CMS)
• Graphic Design Software

Soft Skills

• Project Management
• Time Management

Languages

• English: Fluent

Advantageous

• Experience with UX writing: Insight into user experience considerations in documentation design.
• Knowledge of SEO principles: Ability to optimize documentation for search engines to improve accessibility.

Benefits

• Comprehensive health insurance and wellness activities
• Generous leave policy including study leave
• Flexible working arrangements
• Support for professional training and certifications

Company Culture

• Continuous Learning: We support ongoing learning and development for our employees.
• Employee Recognition: We appreciate and recognize the contributions of our employees to foster a positive work environment.
• Work-Life Balance: We promote a healthy work-life balance, ensuring employees have time for personal pursuits.