Help Desk Analyst

Job Description

Join our dedicated support team as a Help Desk Analyst, providing essential services to ensure uptime and user productivity. You will not only resolve technical problems but also provide preventive measures to avoid future issues. Successful candidates will need to show expertise in various IT platforms and strong customer service skills.

Responsibilities

• Ensure all ticket requests are handled and escalated appropriately.
• Test new hardware and software before deployment.
• Assist in preparing IT resources for new projects.
• Engage in team meetings to share knowledge and updates.
• Enhance customer satisfaction by building rapport with users.
• Prepare reports of activities and resolutions for management.
• Contribute to a positive team environment and culture.

Requirements

Education

• Matriculation or equivalent qualification
• IT-related certification is an advantage

Experience

• 2+ years of experience in an IT support role

Technical Skills

• Windows and Mac OS
• Networking Basics
• Microsoft Office Suite

Soft Skills

• Communication
• Teamwork
• Time Management

Certifications

• CompTIA A+ Certification
• ITIL Foundation Certificate

Languages

• English: Fluent

Advantageous

• Knowledge of IT security principles: Understanding cybersecurity best practices and user protection.
• Experience with Help Desk ticketing systems: Proficiency in using tools to track and manage support requests.

Benefits

• Health and wellness programs
• Generous leave policy
• Opportunities for training and skill development
• Retirement savings plan with contributions

Company Culture

• Team Spirit: A collaborative environment that values teamwork and mutual support.
• Innovation: Emphasizing creative solutions to challenges in IT.
• Growth Focus: Encouraging personal and professional growth for all employees.