IT Support Technician

Job Description

We are seeking a motivated IT Support Technician in Port Elizabeth to assist in maintaining our IT systems. The ideal candidate will possess a strong technical background and a passion for problem-solving, enabling our team to provide top-notch support and services.

Responsibilities

• Respond to and resolve incoming support requests in a timely manner.
• Assist with the setup and maintenance of workstations and peripherals.
• Collaborate with IT team members to enhance service delivery.
• Identify recurring issues and propose solutions to prevent future occurrences.
• Ensure compliance with IT security policies and procedures.

Requirements

Education

• Diploma in IT or related field
• Relevant certifications such as CompTIA A+ or MCITP are advantageous

Experience

• 2+ years of experience in IT support or related roles

Technical Skills

• Windows and Linux Operating Systems
• Networking
• Help Desk Software

Soft Skills

• Communication
• Customer Service

Languages

• English: Fluent

Advantageous

• Experience with cloud services (AWS, Azure): Knowledge in managing cloud infrastructure and services.
• Familiarity with ITIL framework: Understanding of IT service management best practices.

Benefits

• Competitive salary with performance bonuses
• Health and wellness benefits
• Flexible hours and remote work options
• Professional development opportunities

Company Culture

• Teamwork: We believe in working together and supporting one another.
• Innovation: We encourage creativity and the exploration of new technologies.