Help Desk Analyst

Job Description

We are seeking a proactive Help Desk Analyst to join our support team in Pretoria. In this role, you'll be responsible for troubleshooting hardware and software issues, assisting users with technical inquiries, and ensuring a smooth IT experience. Candidates should have a keen eye for detail and a customer-focused mindset.

Responsibilities

• Evaluate and prioritize support requests to ensure timely resolution.
• Conduct regular maintenance checks on IT equipment and resources.
• Support the onboarding of new employees with IT-related setup.
• Assist with inventory management of IT assets.
• Provide constructive feedback to improve service quality.
• Build relationships with users to better understand their technology needs.

Requirements

Education

• Diploma in IT or related field

Experience

• 1+ years of experience in IT support or customer service role

Technical Skills

• Troubleshooting Techniques
• Help Desk Software

Soft Skills

• Adaptability
• Time Management

Certifications

• ITIL Foundation Certification

Languages

• English: Fluent

Advantageous

• Familiarity with remote support tools: Experience with tools for providing remote technical assistance.

Benefits

• Health and wellness benefits
• Professional development opportunities
• Retirement savings plan with matching contribution
• Employee assistance program

Company Culture

• Diversity: We value a diverse workforce and strive to create an inclusive environment.
• Work-Life Balance: We promote work-life balance, encouraging staff to have fulfilling personal lives.