IT Support Technician

Job Description

Join our IT support team as an IT Support Technician. You will be responsible for assisting clients with technical issues, managing hardware and software installations, and providing prompt solutions to optimize operations.

Responsibilities

• Diagnose and resolve technical hardware and software issues.
• Perform regular system maintenance and updates.
• Provide excellent customer service and support to end-users.
• Participate in IT projects and initiatives.
• Manage IT inventory and asset management.
• Ensure compliance with company IT policies.

Requirements

Education

• Relevant IT Certifications (e.g., ITIL Certification)

Experience

• 3+ years of hands-on experience in IT support

Technical Skills

• Linux Systems
• Virtualization Technologies

Soft Skills

• Teamwork
• Time Management

Certifications

• Cisco Certified Network Associate (CCNA)
• CompTIA Network+

Languages

• English: Fluent

Advantageous

• Knowledge of cloud services (AWS, Azure): Experience in managing cloud infrastructure and services.
• Basic scripting skills (e.g., PowerShell, Bash): Ability to automate tasks through scripting.

Benefits

• Comprehensive medical aid plan
• Flexible working conditions
• Employee recognition programs
• Skills training and workshops

Company Culture

• Inclusivity: We embrace diversity and create an inclusive workplace that values all perspectives.
• Respectful Environment: Our culture is built on mutual respect and open communication among all team members.
• Fun and Engaging Workplaces: We believe in maintaining a balance between hard work and enjoyment at the workplace.