Hotel Receptionist

Job Description

Join us as a Hotel Receptionist where you will play a crucial role in delivering exceptional customer service. Your responsibilities will include assisting guests with inquiries, managing reservations, and ensuring guest satisfaction throughout their stay. If you have a passion for hospitality and enjoy working with people, we want to hear from you!

Responsibilities

• Ensure a smooth check-in and check-out experience for guests.
• Answer phone calls and manage guest inquiries effectively.
• Oversee bookings and cancellations, ensuring prompt updates.
• Assist guests with luggage and provide information as needed.
• Resolve complaints and ensure high levels of customer satisfaction.
• Collaborate closely with housekeeping and management.
• Handle administrative duties like filing and invoicing.
• Stay informed about local attractions and events to assist guests.

Requirements

Education

• High school diploma or equivalent
• Degree in Hospitality Management is advantageous

Experience

• 2+ years of experience in a hotel or customer service environment

Technical Skills

• Hospitality Software
• Cash Handling

Soft Skills

• Interpersonal Skills
• Time Management

Languages

• English: Fluent
• Zulu: Conversational

Advantageous

• Experience with event coordination: Assist in coordinating hotel events and functions.
• Ability to work flexible hours: Willingness to work weekends and holidays as needed.

Benefits

• Comprehensive health insurance
• Retirement savings plan
• Paid time off and holiday leave
• Employee training programs

Company Culture

• Diversity and Inclusion: We champion diversity and inclusion in our workplace culture.
• Positive Work Environment: Our workplace promotes positivity and encourages open communication.
• Community Engagement: We actively participate in community outreach and charitable activities.