IT Support Technician

Job Description

Join our innovative team as an IT Support Technician where you will be responsible for managing support requests, maintaining hardware and software systems, and ensuring users have the resources they need to work effectively. Your technical expertise and customer service skills will be essential to our success.

Responsibilities

• Provide IT support and maintenance for hardware and software systems.
• Troubleshoot and resolve technical issues for end-users.
• Install and configure computer systems for new employees.
• Monitor system performance and perform regular updates.
• Assist with network configuration and support.
• Document technical processes and user guides for reference.

Advantageous

• CompTIA A+ Certification: A plus certification in IT support or related fields is an advantage.
• Experience with VoIP systems: Knowledge of managing and troubleshooting VoIP communication systems.

Benefits

• Competitive salary with performance bonuses
• Medical aid and retirement fund contributions
• Flexible working hours
• Opportunities for professional development

Company Culture

• Team Collaboration: We encourage teamwork and collaboration to achieve common goals.
• Innovation: We embrace innovative solutions and creativity in our work.
• Employee Development: We focus on personal growth and provide resources for skill enhancement.