Help Desk Analyst

Job Description

Join our dynamic IT support team as a Help Desk Analyst in Port Elizabeth! Your role will involve diagnosing and resolving technical issues for our users, providing friendly and effective customer service. You will also assist in the administration of IT resources, ensuring that all systems run smoothly. This position offers great potential for professional development in the tech industry.

Responsibilities

• Act as the first point of contact for IT incidents.
• Effectively resolve technical issues and queries.
• Monitor and maintain IT service management tools.
• Educate users on IT resources and security updates.
• Help with the setup of new hardware and software installations.
• Perform regular system checks and maintenance tasks.
• Advise on IT equipment required for user needs.
• Ensure compliance with IT policies and protocols.

Requirements

Education

• Diploma or degree in Information Technology or related field

Experience

• 2+ years of experience in an IT support role

Technical Skills

• Windows OS
• Mac OS
• Networking

Soft Skills

• Customer Service
• Communication
• Problem-solving

Certifications

• CompTIA A+ Certification
• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Experience with ticketing systems like JIRA or ServiceNow: Familiarity with IT service management software to track and manage issues.
• Knowledge of cloud services: Understanding of cloud platforms and their application in business.

Benefits

• Competitive salary
• Healthcare benefits
• Paid time off and holidays
• Opportunities for professional development

Company Culture

• Team Spirit: We encourage collaboration and teamwork to reach our goals together.
• Continuous Improvement: Our culture promotes ongoing learning and personal growth.
• Diversity and Inclusion: We value diverse backgrounds and perspectives within our company.