IT Support Technician

Job Description

As an IT Support Technician in Port Elizabeth, you will be a vital part of our technology team, addressing user inquiries, maintaining hardware and software systems, and implementing IT solutions. Your ability to communicate technical matters to non-technical users will be crucial. The opportunity to learn and grow within the tech space is abundant for the right candidate.

Responsibilities

• Provide excellent customer service to all IT users.
• Document and track issues in the ticketing system.
• Actively participate in technology training sessions.
• Evaluate and recommend new IT solutions according to user needs.

Requirements

Education

• Degree in Information Systems or Computer Science

Experience

• 3+ years of IT support experience

Technical Skills

• Linux OS
• SQL

Soft Skills

• Analytical Thinking
• Teamwork

Certifications

• CompTIA A+
• CompTIA Network+

Languages

• English: Fluent

Advantageous

• Knowledge of cloud services (AWS, Azure): Understanding of cloud computing solutions and services.
• Previous experience in a call centre environment: Familiarity with providing support in a high-volume technical support setting.

Benefits

• Competitive salary and benefits package
• Health insurance
• Paid time off
• Employee training and development programs

Company Culture

• Team Spirit: We promote a collaborative working environment where each team member is valued.
• Growth Mindset: Continual learning and growth opportunities are available for all employees.
• Respect and Inclusion: We value diversity and aim to create an inclusive culture for all.