IT Support Technician

Job Description

We are looking for an IT Support Technician who is passionate about technology and dedicated to providing exceptional support. The successful candidate will resolve technical issues, manage user accounts, and ensure that IT systems run smoothly. If you have a knack for solving problems and are keen to work in a vibrant environment, this role is for you.

Responsibilities

• Deliver exceptional customer service while addressing IT support needs.
• Perform regular system updates and backups.
• Implement security measures to protect IT infrastructure.
• Assist in the management of inventory for IT equipment and software.
• Document and track issues through a ticketing system.
• Participate in IT meetings and contribute to team improvements.
• Train users on best practices for software and hardware usage.
• Maintain a positive attitude while managing multiple tasks.
• Assist with troubleshooting remote work setups as needed.
• Collaborate with external vendors for technical support when necessary.

Requirements

Education

• Diploma in IT or related field
• Degree in Computer Science is an advantage.

Experience

• 3+ years of experience in a support role

Technical Skills

• Mac OS
• Remote Support Tools

Soft Skills

• Attention to Detail
• Customer Service

Certifications

• Microsoft Certified: Azure Fundamentals
• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent

Advantageous

• Experience with cloud services: Knowledge of cloud computing services such as AWS or Azure.
• Certification in Cyber Security: Relevant certifications related to cyber security practices.

Benefits

• Comprehensive health insurance and wellness programs.
• Generous leave policy including paid time off.
• Career advancement opportunities within the company.
• Support for continued learning through courses and certifications.

Company Culture

• Innovation Focused: We encourage innovative thinking to solve problems and create value for our clients.
• Supportive Environment: Our team environment is supportive and nurturing, allowing for personal and professional growth.
• Open Communication: We foster open communication at all levels, ensuring transparency in our operations.