IT Support Technician

Job Description

As an IT Support Technician, you will play a crucial role in maintaining and enhancing our IT infrastructure. You will be responsible for troubleshooting hardware and software issues and providing top-notch technical support to our users. Your expertise will ensure that our systems run smoothly and efficiently.

Responsibilities

• Respond promptly to user inquiries and support requests.
• Monitor system performance and initiate corrective actions.
• Document and maintain IT policies and procedures.
• Assist with software deployments and updates.
• Participate in IT asset management and tracking.
• Coordinate with vendors for hardware and software support.
• Provide feedback on user experience to improve IT services.

Requirements

Education

• Matric with relevant IT qualifications
• Diploma in Information Technology or equivalent

Experience

• 3+ years of experience in IT technical support

Technical Skills

• Troubleshooting
• IT Security

Soft Skills

• Analytical Skills
• Teamwork

Certifications

• CompTIA Network+ Certification
• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Experience with Virtualization: Hands-on experience with virtualization technologies like VMware.
• Knowledge of Database Management Systems: Basic understanding of SQL and database maintenance.

Benefits

• Comprehensive health benefits package.
• Flexible working hours.
• Support for continued education and training.
• Employee wellness programs.

Company Culture

• Inclusivity: We embrace diversity and inclusivity within our team.
• Customer Focus: Our goal is to deliver outstanding service and support to our clients.
• Adaptability: We encourage adaptability to new technologies and processes.