IT Support Technician

Job Description

We are seeking a skilled IT Support Technician to join our dynamic team in Bloemfontein. The ideal candidate will possess a strong troubleshooting ability, a dedication to customer service, and a passion for technology. You will be responsible for providing technical support to our internal teams and clients, ensuring smooth operations of IT systems.

Responsibilities

• Support daily IT operations and customer service.
• Manage user accounts and access permissions.
• Implement IT best practices and procedures.
• Run diagnostic tests on IT systems and applications.
• Help in maintaining inventory of IT equipment.
• Coordinate with vendors for IT service requests.
• Assist in cybersecurity measures to protect sensitive data.
• Engage in continuous learning to keep up with technology trends.
• Present IT reports to management as needed.
• Develop proactive solutions for frequent issues.

Requirements

Education

• Bachelor's degree in Information Technology or related field

Experience

• 3+ years experience in IT support roles

Technical Skills

• Virtualization Technologies
• SQL Databases

Soft Skills

• Problem-solving Skills
• Adaptability

Certifications

• Microsoft Certified: Azure Fundamentals
• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent

Advantageous

• Experience with Windows Server environments: Knowledge of managing and configuring Windows Server systems.
• Experience in IT project management: Familiarity with project management methodologies relevant to IT.

Benefits

• Comprehensive medical insurance
• Annual performance bonuses
• Flexible work schedules
• Access to training and certification programs

Company Culture

• Diversity and Inclusion: We value diversity and are committed to creating an inclusive environment for all.
• Health and Well-being: We promote a healthy work-life balance and support our team's well-being.