IT Support Specialist

Job Description

We are seeking a skilled IT Support Specialist to join our growing team in Durban. The ideal candidate will be responsible for providing high-quality technical support to our clients, addressing issues related to hardware, software, and networking. Strong communication skills and problem-solving abilities are essential for this role.

Responsibilities

• Provide first-level technical support for hardware, software, and network issues.
• Diagnose and resolve technical issues effectively and efficiently.
• Install and configure computer systems and applications.
• Assist users with software installations and troubleshooting.
• Maintain and update IT documentation for all systems.
• Monitor system performance and troubleshoot any anomalies.
• Train and support staff on IT-related issues and best practices.
• Collaborate with the IT team to implement new solutions and upgrades.

Requirements

Education

• Diploma or degree in Information Technology or related field

Experience

• 3+ years of experience in IT support or related field

Technical Skills

• Microsoft Windows
• Networking
• Help Desk Software
• Hardware Installation
• Remote Support Tools

Soft Skills

• Customer Service
• Communication
• Time Management

Certifications

• CompTIA A+
• Microsoft Certified IT Specialist

Languages

• English: Fluent

Advantageous

• Knowledge of IT security practices: Familiarity with cybersecurity principles and practices.
• Experience with Azure or AWS: Hands-on experience with cloud computing platforms.

Benefits

• Competitive salary packages
• Health and wellness programs
• Ongoing training and development opportunities
• Work-life balance initiatives

Company Culture

• Team Collaboration: We foster a strong collaborative environment where team input is valued.
• Continuous Improvement: Our focus is on continual learning and growth through various training programs.
• Inclusive Environment: We welcome diverse backgrounds and experiences, reinforcing our commitment to equality.