Technical Support Specialist

Job Description

We are on the lookout for an enthusiastic Technical Support Specialist to join our team. The ideal candidate will provide exceptional support to our clients, troubleshoot technical issues, and contribute to a collaborative work environment.

Responsibilities

• Resolve client issues relating to technical products and services effectively and efficiently.
• Provide guidance and support for installation and setup of systems and applications.
• Create and manage tickets, keeping customers informed of issue status.
• Work closely with the development team to report recurring technical issues.
• Participate in team meetings and contribute suggestions for enhancing customer support processes.
• Perform routine maintenance checks and updates on customer systems.
• Train clients on new products and features, ensuring they maximise value from our services.
• Assist in developing FAQs and troubleshooting guides for common issues.

Requirements

Education

• Bachelor's degree in Information Technology or related field

Experience

• 2-3 years of experience in technical support or a related field

Technical Skills

• Customer Service
• Troubleshooting
• Networking
• Operating Systems

Soft Skills

• Communication
• Teamwork

Certifications

• CompTIA A+ Certification

Languages

• English: Fluent

Advantageous

• Experience with remote support tools: Ability to assist clients using remote support software.
• Knowledge of Jira or similar ticketing systems: Familiarity with project management and issue tracking tools.

Benefits

• Competitive salary package
• Health and wellness benefits
• Remote working flexibility
• Professional development opportunities

Company Culture

• Inclusivity: We foster an inclusive culture valuing diverse perspectives and backgrounds.
• Collaboration: Teamwork is key. We believe working together fosters innovation.