General IT Technician

Job Description

Join our team as a General IT Technician, where you will monitor, maintain, and enhance our IT resources. The ideal candidate will demonstrate excellent technical expertise and a passion for providing top-notch IT support.

Responsibilities

• Assist with the design and implementation of IT projects.
• Evaluate and improve existing IT processes.
• Act as the primary contact for IT-related inquiries.
• Ensure compliance with relevant regulations and policies.
• Participate in IT team meetings and contribute to planning.
• Maintain inventory of hardware and software assets.

Requirements

Education

• Diploma/degree in Information Technology or related field

Experience

• 2+ years of experience in IT support or related role

Technical Skills

• Windows and Linux OS
• Networking
• Help Desk Software
• Hardware/Software Installation

Soft Skills

• Communication Skills
• Customer Service Orientation
• Analytical Thinking

Certifications

• CompTIA A+
• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Knowledge of ITIL Framework: Understanding of ITIL principles for IT service management.
• Certifications like Cisco CCNA: Networking certifications are a plus to enhance qualifications.

Benefits

• Competitive salary and performance bonuses
• Health insurance including dental and optical benefits
• Professional development opportunities
• Flexible working hours

Company Culture

• Team Collaboration: We believe in collaboration and teamwork to achieve our goals.
• Innovation: We encourage innovative solutions and out-of-the-box thinking.
• Continuous Learning: We support personal and professional growth for our employees.