IT Support Technician

Job Description

We are seeking a dedicated IT Support Technician to join our team in East London. The ideal candidate will have hands-on experience in providing technical support and troubleshooting for hardware and software issues. This role requires excellent communication skills and a proactive approach to solving IT problems.

Responsibilities

• Serve as the first point of contact for IT support inquiries.
• Perform proactive maintenance on systems and applications.
• Develop user guides and training materials.
• Support remote users with technical issues.
• Monitor system performance and report issues.
• Assist in maintaining network security.
• Collaborate with vendors for hardware and software procurement.
• Support the implementation of new technologies and systems.

Requirements

Education

• Relevant IT certification
• Bachelor's degree in IT is preferred

Experience

• 3+ years of experience in IT support

Technical Skills

• Mac OS
• Remote Support Tools
• Cloud Services

Soft Skills

• Analytical Skills
• Patience

Certifications

• Cisco Certified Network Associate (CCNA)
• ITIL Foundation

Languages

• English: Fluent

Advantageous

• Skill in database management: Experience with database management systems.
• Customer relationship management (CRM) experience: Familiarity with CRM tools for managing user interactions.

Benefits

• Above-average salary and bonuses
• Comprehensive health benefits including dental
• Flexible working conditions
• Access to training and certification programs

Company Culture

• Continuous Improvement: We encourage continuous learning and growth for all team members.
• Health and Well-being: We prioritize the well-being of our employees through various wellness initiatives.