Technical Writer

Job Description

Join our team as a Technical Writer in Johannesburg! In this role, you will have the opportunity to work closely with cross-functional teams to produce high-quality documentation that assists users in understanding and utilizing our products effectively. Your expertise will contribute significantly to our commitment to delivering superior user support.

Responsibilities

• Gather, analyze, and synthesize technical information to produce documents.
• Develop templates for documentation to standardize content.
• Conduct usability tests on documentation to ensure it meets user needs.
• Collaborate with marketing to ensure alignment between documentation and product positioning.
• Maintain documentation libraries and archives.
• Provide training and support to new team members regarding documentation processes.

Requirements

Education

• Bachelor's degree in Communication, Information Technology, or related field
• Postgraduate qualification is preferred

Experience

• 5+ years of experience in technical writing, preferably in software or IT

Technical Skills

• Document Design
• Software Development Knowledge

Soft Skills

• Analytical Skills
• Interpersonal Skills

Languages

• English: Fluent

Advantageous

• Experience with API documentation: Ability to create clear API documentation for developers.
• Familiarity with graphics and illustration tools: Basic skills in graphics tools for enhancing documentation.

Benefits

• Comprehensive health and wellness programs
• Career advancement opportunities
• Annual company retreats
• Flexible remote work options

Company Culture

• Inclusivity: We foster an inclusive culture where everyone feels valued.
• Community Engagement: We actively participate in community service and outreach programs.
• Work-Life Balance: We prioritize a healthy work-life balance for our employees.