IT Support Technician

Job Description

We are searching for an IT Support Technician to provide outstanding IT support and solutions across our organization. With your problem-solving skills, you will resolve technical issues, manage user requests, and help the team improve IT processes.

Responsibilities

• Deliver exceptional IT support and services across the organization.
• Evaluate user requests and troubleshoot problems using various tools and technologies.
• Maintain secure and reliable IT infrastructure and applications.
• Prepare and conduct training sessions for staff on IT-related topics.
• Assist in creating and managing user accounts and permissions.
• Identify areas for improvement within the IT department.
• Support IT projects through active participation and knowledge sharing.

Requirements

Education

• Bachelor's degree in Information Technology or related field
• Professional certifications would be advantageous

Experience

• 2+ years of experience in technical support or related field

Technical Skills

• PC Hardware Repair
• VPN and Remote Desktop

Soft Skills

• Teamwork
• Adaptability

Certifications

• Cisco Certified Network Associate (CCNA)
• Microsoft Certified: Azure Administrator

Languages

• English: Fluent

Advantageous

• Experience with Microsoft 365: Hands-on experience in managing Microsoft Office 365 environments.
• Familiarity with cloud technologies: Understanding of cloud-based solutions and services such as Azure or AWS.

Benefits

• Comprehensive medical and dental coverage
• Flexible working hours and remote work options
• Retirement savings plan with company matching
• Employee recognition programs

Company Culture

• Continuous Learning: We support ongoing learning and professional development for all employees.
• Work-Life Balance: We prioritize work-life balance to ensure employees lead fulfilling lives both inside and outside of work.
• Respect and Integrity: We foster a culture of respect, trust, and integrity in all our interactions.