IT Support Technician

Job Description

We are seeking a detail-oriented IT Support Technician to join our growing team in Cape Town. In this role, you will be responsible for troubleshooting hardware and software issues, assisting employees with tech-related challenges, and ensuring the smooth operation of IT systems. If you are passionate about providing excellent customer service while solving technical problems, we want to hear from you!

Responsibilities

• Offer hands-on support for IT hardware and software.
• Help troubleshoot and resolve user issues with PCs and networked devices.
• Maintain an effective backup and disaster recovery strategy.
• Audit and ensure compliance with industry regulations.
• Actively participate in team meetings to enhance IT practices.
• Provide detailed reports on IT performance and user satisfaction.

Requirements

Education

• Bachelor's degree in Computer Science or related field

Experience

• 3+ years of experience in IT technical support or help desk role

Technical Skills

• Windows Server
• Active Directory

Soft Skills

• Problem Solving
• Teamwork

Certifications

• CompTIA Network+ Certification
• ITIL Foundation Certificate

Languages

• English: Fluent

Advantageous

• Familiarity with ticketing systems like JIRA or ServiceNow: Experience managing and resolving support tickets effectively.
• Knowledge of cloud services like AWS or Azure: Understanding of cloud computing and management.

Benefits

• Comprehensive medical aid coverage
• Bonuses based on performance
• Flexible working arrangements
• Employee assistance programs

Company Culture

• Continuous Learning: We value and invest in the continuous development of our employees.
• Community Engagement: We actively engage with and give back to our local community.
• Work-Life Balance: Maintaining a healthy work-life balance for our employees is a priority.