IT Support Technician

Job Description

We are looking for a proactive IT Support Technician to join our vibrant team in Cape Town. The successful candidate will be responsible for providing technical assistance and support to our clients, ensuring that IT systems remain efficient and responsive. You will troubleshoot hardware and software issues, as well as guide users through step-by-step solutions.

Responsibilities

• Troubleshoot network connectivity issues for users.
• Perform software updates and manage antivirus implementations.
• Assist with the configuration and deployment of IT solutions.
• Provide exceptional customer service and user support.
• Collect user feedback to improve IT processes and services.
• Collaborate with other IT team members to resolve complex issues.

Requirements

Education

• Relevant IT certification (e.g., CompTIA A+, Network+)

Experience

• 2-4 years of experience in IT support, preferably in a corporate environment.

Technical Skills

• Linux Operating Systems
• Remote Support Tools

Soft Skills

• Team Collaboration
• Attention to Detail

Languages

• English: Fluent

Benefits

• Comprehensive health insurance package
• Retirement fund with company contributions
• Employee assistance programs
• Opportunity for career advancement

Company Culture

• Diversity: Committed to creating a diverse and inclusive workplace.
• Learning: We encourage continuous learning and skill development.
• Work-Life Balance: Promoting a healthy work-life balance for all employees.