User Researcher

Job Description

As a User Researcher, you will play a pivotal role in our product development process. Your research will guide our design strategies, ensuring that the user experience remains at the forefront of our projects.

Responsibilities

• Lead user-centered research initiatives from conception through to completion.
• Create user journey maps and experience flowcharts to visualize user interactions.
• Collaborate with marketing and sales teams to understand market demands and user needs.
• Utilize survey tools to gather user feedback effectively and efficiently.
• Facilitate workshops and meetings to share insights with team members.
• Advocate for the user within the development process and promote user-centered design principles.

Requirements

Education

• Bachelor's degree in Design, Social Sciences, or related discipline
• Master's degree in relevant field is a plus

Experience

• 4+ years of experience in related user research roles

Technical Skills

• Survey Design
• Prototyping Tools

Soft Skills

• Problem-solving
• Team Collaboration

Certifications

• UX Design Certification from a recognized institution

Languages

• English: Fluent
• Zulu: Basic

Advantageous

• Experience with Statistical Analysis Software: Proficiency in using statistical analysis tools for data interpretation.
• Knowledge of A/B Testing: Understanding of A/B testing frameworks for iterative design improvements.

Benefits

• Comprehensive health insurance plan
• Retirement savings contributions
• Flexible working hours
• Funding for workshops and conferences

Company Culture

• Team Collaboration: We believe in working together to achieve common goals and support each other.
• Employee Wellbeing: Our company offers resources and initiatives focused on employee health and well-being.
• Open Communication: We foster an environment where open dialogue and feedback are encouraged.