IT Support Technician

Job Description

Join our dynamic team as an IT Support Technician, where your primary responsibility will be to assist employees with technical issues, maintain software and hardware systems, and help develop IT solutions tailored to our service needs.

Responsibilities

• Conduct routine checks on hardware and network systems to prevent issues.
• Assist in planning and implementing IT projects.
• Maintain an inventory of IT equipment and software.
• Stay updated on the latest technologies and software updates.
• Support users in the installation of hardware and software.
• Implement IT best practices to enhance efficiency and security.
• Work on IT tickets and ensure follow-ups are done.
• Prepare reports on IT service requests and resolutions.

Requirements

Education

• Bachelor's degree in Computer Science or Information Technology
• Relevant IT certifications will be an advantage

Experience

• 2-4 years of experience in a technical support role

Technical Skills

• Remote Support Tools
• Software Troubleshooting

Soft Skills

• Adaptability
• Teamwork

Certifications

• ITIL Foundation Certificate

Languages

• English: Fluent

Advantageous

• Familiarity with cloud services: Experience with cloud service platforms like AWS or Azure.
• Experience in setting up VPN: Knowledge in configuring and maintaining virtual private networks.

Benefits

• Comprehensive medical aid coverage
• Employee assistance program
• Performance bonuses
• Training and certifications sponsored

Company Culture

• Learning Opportunities: We support continuous learning and development, providing resources and training workshops.
• Inclusivity: We value diversity and strive to create an inclusive workplace for all.
• Community Engagement: We are committed to giving back to the community through various initiatives and partnerships.