IT Support Technician

Job Description

Join our team as an IT Support Technician, responsible for providing top-notch technical assistance and support for our IT systems. The role involves troubleshooting issues, setting up hardware, and ensuring that all users have the assistance they need to perform their jobs efficiently.

Responsibilities

• Serve as the main point of contact for IT support queries.
• Monitor and maintain computer systems and networks.
• Assist in implementing IT policies and procedures.
• Identify urgent technical issues and escalate them promptly.
• Conduct software updates and system maintenance regularly.
• Educate users on safety and security practices.
• Collaborate with the team on IT projects and initiatives.
• Participate in training sessions to stay updated on new technologies.

Requirements

Education

• Bachelor’s degree in Information Technology or Computer Science

Experience

• 3+ years of experience in technical support roles

Technical Skills

• Active Directory
• ITIL Framework

Soft Skills

• Problem-solving
• Teamwork

Certifications

• Cisco Certified Network Associate (CCNA)
• Microsoft Certified: Azure Administrator Associate

Languages

• English: Fluent

Advantageous

• Experience with cloud platforms (AWS or Azure): Experience working with cloud computing services.
• Experience in scripting languages (e.g., PowerShell): Familiarity with scripting languages to automate tasks.

Benefits

• Comprehensive medical aid plan
• Employee wellness programs
• Opportunity for professional development
• Flexible working hours

Company Culture

• Innovation Driven: We encourage creative thinking and innovation among our staff.
• Employee Wellbeing: Our company prioritizes the wellbeing of employees, providing a supportive environment.
• Diversity and Inclusion: Commitment to diversity means we welcome applications from all backgrounds.