IT Support Technician

Job Description

Join our dynamic team in Bloemfontein as an IT Support Technician. You will be responsible for providing high-quality support to our clients, assisting with hardware and software issues, and maintaining IT systems. An ideal candidate should be proactive, analytical, and possess a strong customer service orientation.

Responsibilities

• Respond promptly to IT support requests and provide effective solutions.
• Configure and manage user accounts and permissions.
• Assist with the setup and maintenance of IT equipment.
• Provide support for network connectivity and performance issues.
• Maintain detailed records of support activities.
• Collaborate with IT management for system improvements.

Requirements

Education

• Diploma in IT or related field
• Bachelor's degree in Computer Science is a plus

Experience

• 2+ years of experience in IT support

Technical Skills

• Windows and Linux systems
• Networking Fundamentals

Soft Skills

• Communication
• Time Management

Certifications

• CompTIA A+ Certification
• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Knowledge of ITIL best practices: Familiarity with IT service management best practices.
• Experience with remote support tools: Proficient in using tools like TeamViewer or any related software.

Benefits

• Competitive salary package
• Medical aid and retirement benefits
• Career development opportunities
• A supportive team environment

Company Culture

• Team Spirit: We value teamwork and promote a collaborative work environment.
• Continuous Improvement: We encourage ongoing professional development and learning.
• Work-life Balance: We support our employees in achieving a healthy work-life balance.