IT Support Technician

Job Description

Join our team as an IT Support Technician, where your expertise will help drive our IT operations forward. You'll be responsible for resolving technical issues, managing support tickets, and offering guidance on best practices for IT usage among our staff. You will work in a dynamic environment where every day brings new challenges and opportunities to improve our IT systems.

Responsibilities

• Support users with troubleshooting hardware issues including PCs and peripherals.
• Resolve network connectivity issues and provide remote support.
• Collaborate with external vendors for hardware repairs and support.
• Participate in training sessions for staff on IT services and tools.

Requirements

Education

• Diploma in IT or Computer Science

Experience

• 2+ years of experience in IT support or a related field

Technical Skills

• Windows & Mac OS
• Troubleshooting
• Network Setup
• Active Directory
• Remote Desktop Support

Soft Skills

• Communication
• Problem-solving
• Teamwork

Languages

• English: Fluent

Advantageous

• CompTIA A+ Certification: Certification validating your skills in IT support and operational roles.
• Knowledge of ITIL: Understanding of IT service management best practices.

Benefits

• Competitive salary package
• Health insurance contribution
• Opportunity for professional development
• Flexible working hours

Company Culture

• Supportive Environment: We believe in building a supportive workplace that empowers employees to excel and grow.
• Innovation Focus: We encourage innovative thinking and solution-oriented approaches to challenges.
• Diversity and Inclusivity: Diversity is at the heart of our organization. We welcome applicants from all backgrounds.