Desktop Support Technician

Job Description

Join us as a Desktop Support Technician, where you will be the first point of contact for all IT-related queries. Your expertise in troubleshooting, installation, and configuration will be vital in supporting our staff's tech needs.

Responsibilities

• Handle user tickets in a timely manner and ensure resolution within SLA.
• Coordinate with vendors for hardware repairs and servicing.
• Conduct routine audits of IT assets and software compliance.
• Provide assistance during onboarding of new employees regarding IT setups.
• Support network and server maintenance tasks, as required.
• Perform diagnostics and troubleshooting for desktops and laptops.
• Develop training materials and documentation for users.
• Participate in IT projects and initiatives as needed.

Requirements

Education

• Diploma or Bachelor's degree in Information Technology or related field
• CompTIA A+ Certification

Experience

• 2+ years of experience in desktop support

Technical Skills

• Windows Operating Systems
• Microsoft Office Suite
• Network Troubleshooting
• Hardware Repair

Soft Skills

• Communication
• Problem-Solving
• Teamwork

Certifications

• CompTIA Network+
• Microsoft Certified: Modern Desktop Administrator Associate

Languages

• English: Fluent
• Afrikaans: Conversational

Advantageous

• Experience with Active Directory: Familiarity with user management and permissions in Active Directory.
• Knowledge of Linux operating systems: Basic knowledge of Linux systems can be beneficial.

Benefits

• Competitive salary and performance bonuses
• Health and wellness benefits
• Paid leave and public holidays
• Opportunities for professional development

Company Culture

• Collaborative Environment: We believe in teamwork and collaboration to achieve our goals.
• Innovative Mindset: Innovation is at our core; we encourage new ideas and technologies.
• Growth-Oriented: We are committed to the growth and development of our employees.