IT Support Technician

Job Description

As an IT Support Technician at Tech Support Solutions, you will play a key role in ensuring the smooth operation of IT services. You'll be responsible for diagnosing and addressing technical issues, providing timely solutions, and enhancing user satisfaction. Your skills will contribute to fostering a seamless IT environment.

Responsibilities

• Ensure all support tickets are logged and tracked.
• Manage backup and recovery procedures for data integrity.
• Assist in the development of IT training materials.
• Stay updated on industry trends and technologies.
• Assist in planning and deploying new IT systems.
• Provide support for company events and initiatives.
• Identify opportunities for process improvement within the IT team.
• Lead small technical projects as assigned.

Requirements

Education

• Diploma in IT or related field
• Bachelor's degree in Computer Science is a plus

Experience

• 2+ years of experience in a customer-facing IT role

Technical Skills

• MacOS Support
• Software Installation

Soft Skills

• Team Collaboration
• Time Management

Certifications

• ITIL Foundation Certification
• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent

Advantageous

• Experience with cloud services like AWS: Understanding of cloud-based infrastructure and services.
• Database management skills: Knowledge of SQL and database management principles.

Benefits

• Performance bonuses
• Contributions to retirement fund
• Flexible working hours
• Support for further education and certifications

Company Culture

• Community Engagement: We value community involvement and support local initiatives and causes.
• Work-Life Balance: We recognize the importance of a healthy work-life balance and support flexible working conditions.
• Recognition Culture: We celebrate achievements and recognize contributions to promote morale and motivation within our team.