IT Support Technician

Job Description

As an IT Support Technician, you will play a key role in ensuring our technological infrastructure runs smoothly. Based in our Johannesburg office, you will assist clients with troubleshooting IT issues and actively contribute to the continuous improvement of our IT systems and support processes.

Responsibilities

• Deliver high-quality technical support to internal users and clients.
• Diagnose and resolve hardware and software faults.
• Assist with IT asset management and inventory control.
• Support the IT team in implementing new technologies.
• Engage with vendors and service providers for technical assistance.
• Keep up to date with the latest IT trends and best practices.
• Provide feedback on user experience to improve services.

Requirements

Education

• Degree in Computer Science or equivalent

Experience

• 3+ years of experience in IT support roles

Technical Skills

• Active Directory
• Virtualization Technologies
• Backup and Recovery Solutions

Soft Skills

• Adaptability
• Attention to Detail

Certifications

• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent

Advantageous

• Experience with VoIP systems: Familiarity with setting up and troubleshooting VoIP phone systems.
• Project Management skills: Ability to manage small IT projects effectively.

Benefits

• Comprehensive health insurance
• Pension fund with company match
• Work-from-home options
• Continuous learning opportunities

Company Culture

• Collaboration: We believe in teamwork and collaborative problem-solving.
• Work-life Balance: We understand the importance of work-life balance and support flexible working arrangements.
• Diversity and Inclusion: We value diversity in our workforce and strive for inclusivity in our workplace.