IT Helpdesk Technician

Job Description

As an IT Helpdesk Technician, you will play a crucial role in delivering high-quality IT support to our staff in Port Elizabeth. Your responsibilities will include managing helpdesk tickets, troubleshooting hardware and software issues, and providing training to end-users when necessary.

Responsibilities

• Respond promptly to IT support requests and provide solutions.
• Set up and configure new workstations and other IT equipment.
• Coordinate with external technical support vendors as necessary.
• Perform routine maintenance of IT systems to ensure operational efficiency.
• Assist in cyber security efforts to protect company data.
• Collect user feedback to enhance future IT services.
• Participate in IT projects to support technology upgrades.
• Stay updated on new technology trends relevant to the company.
• Document user interactions and troubleshooting steps taken.
• Liaise with other departments to ensure seamless technology integration.

Requirements

Education

• Matric/Grade 12
• IT-related diploma or degree is a plus

Experience

• 2+ years working in IT helpdesk support

Technical Skills

• Operating Systems Support
• IT Security Awareness

Soft Skills

• Conflict Resolution
• Teamwork

Certifications

• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Project Management Experience: Experience in managing small IT projects or rollouts.
• Scripting Knowledge: Basic knowledge of scripting languages such as PowerShell or Bash.

Benefits

• Lifetime learning and development fund
• Health and wellness programs
• Annual performance bonuses
• Employee referral bonuses.

Company Culture

• Continuous Improvement: We are committed to the ongoing development of our people and processes.
• Open Communication: We promote open lines of communication and feedback among all staff.
• Community Engagement: We encourage our team to participate in community service and outreach.