Help Desk Analyst

Job Description

We are on the lookout for a dedicated Help Desk Analyst to join our IT Support team in Port Elizabeth. The ideal candidate will provide first-class technical support and ensure a high level of customer satisfaction. As a Help Desk Analyst, you will troubleshoot hardware and software issues, assist users with system navigation, and maintain IT documentation.

Responsibilities

• Respond to and troubleshoot user support tickets efficiently.
• Document all interactions and resolutions within the support system.
• Assist in the deployment of software updates and patches.
• Conduct user training to enhance understanding of IT systems.
• Work closely with the IT team to ensure effective communication.
• Identify recurring issues and suggest preventive measures.
• Help support IT projects and contribute to team objectives.

Requirements

Education

• Diploma in Information Technology or equivalent
• Bachelor's degree strongly preferred

Experience

• 3+ years of experience in a help desk environment

Technical Skills

• Linux OS
• Active Directory

Soft Skills

• Communication
• Time Management

Certifications

• Microsoft Certified: Azure Fundamentals
• ITIL Foundation Certification

Languages

• English: Fluent

Advantageous

• Knowledge of IT security practices: Understanding of basic IT security protocols.
• Experience with ticketing systems: Proficient in using ticketing systems like Jira or ServiceNow.

Benefits

• Comprehensive healthcare benefits
• Annual bonuses based on performance
• Opportunities for career growth and development
• Work-life balance initiatives

Company Culture

• Innovation: Emphasis on innovative solutions and creativity in problem-solving.
• Employee Welfare: Commitment to employee wellbeing and personal development.
• Diversity and Inclusion: We are ardent advocates for diversity and inclusion in the workplace.