IT Support Technician

Job Description

As an IT Support Technician in Durban, you will play a vital role in maintaining our IT infrastructure. We seek an individual with a passion for technology and a knack for resolving IT issues swiftly to bolster our operational excellence and customer satisfaction.

Responsibilities

• Respond to IT support tickets in a timely manner.
• Monitor and optimize the performance of IT systems.
• Assist in the planning and execution of IT projects.
• Conduct routine system audits and maintenance checks.
• Support the implementation of new technologies.
• Act as a liaison between users and external IT vendors.

Requirements

Education

• Bachelor's degree in Information Technology is preferred

Experience

• 3+ years of hands-on experience in IT support

Technical Skills

• Active Directory
• VoIP Systems
• Cloud Services

Soft Skills

• Problem-solving
• Time Management

Certifications

• Cisco Certified Network Associate (CCNA)
• Microsoft Certified: Azure Administrator

Languages

• English: Fluent
• Zulu: Basic

Advantageous

• Experience with virtual environments: Hands-on experience with VMware or Hyper-V for server virtualization.
• Advanced troubleshooting skills: Ability to diagnose and resolve complex technical issues.

Benefits

• Comprehensive health care and dental coverage.
• Regular team-building events and activities.
• Flexible work hours and remote working options.
• Long service recognition awards.

Company Culture

• Innovation: We encourage new ideas and innovative solutions to enhance our service offerings.
• Work-life Balance: We promote a healthy work-life balance to ensure employee well-being and productivity.
• Employee Engagement: Engagement initiatives to keep our employees motivated and connected.