Cleaning Matron

Job Description

As a Cleaning Matron, you will oversee and coordinate our team of cleaners, ensuring that all assigned areas meet our high cleanliness standards. This role demands exceptional leadership and organisational skills, alongside a keen eye for detail.

Responsibilities

• Lead daily cleaning operations, ensuring all tasks are completed on schedule.
• Conduct staff performance evaluations and provide ongoing feedback.
• Develop cleaning schedules and protocols to improve efficiency.
• Ensure compliance with all cleaning procedures and safety standards.
• Manage communication with clients regarding cleaning services and expectations.
• Assist in organizing and overseeing special cleaning projects.
• Ensure proper use and maintenance of cleaning equipment.
• Implement training programs for new hires to uphold company standards.
• Promote teamwork and maintain high morale within the team.
• Regularly assess team needs and provide support where necessary.

Requirements

Education

• Diploma in Hospitality or Facilities Management

Experience

• Experience managing a cleaning team in a hospitality setting is advantageous.

Technical Skills

• Health and Safety Standards
• Cleaning Equipment Operation

Soft Skills

• Time Management
• Interpersonal Skills

Languages

• English: Fluent

Advantageous

• Familiarity with health and safety regulations: Up-to-date knowledge of legal requirements regarding cleaning practices.
• Customer Service Experience: Ability to engage with clients and resolve complaints effectively.

Benefits

• Flexible working hours.
• Support for further qualifications in hospitality and facilities management.
• Staff wellness programs.
• Annual team-building retreats.

Company Culture

• Focus on Innovation: We are dedicated to improvement and the creative solutions our team can bring.
• Supportive Leadership: Our management is committed to support and empower staff for success.
• Community Spirit: We engage with the community through initiatives and outreach programs.