General IT Support Technician

Job Description

We are looking for a General IT Support Technician to elevate our technical support. You will play a vital role in assisting users with hardware and software issues while contributing to the overall efficiency of our IT systems.

Responsibilities

• Act as the first point of contact for technical support.
• Help diagnose and resolve technical errors across a variety of platforms.
• Provide advice and assistance on a range of IT issues.
• Maintain accurate and up-to-date documentation of reported problems and resolutions.
• Assist in deployment and setup of IT hardware and software for new employees.
• Participate in IT projects and initiatives as directed.
• Ensure compliance with technical support protocols and procedures.

Requirements

Education

• Certification in IT Support or related field is an advantage.

Experience

• 3+ years of hands-on IT support experience

Technical Skills

• Active Directory
• Remote Support Tools
• Help Desk Software

Soft Skills

• Communication skills
• Time management

Advantageous

• Knowledge of cybersecurity principles: Understanding of the basics of cybersecurity and its application in IT support.
• Experience with mobile device management: Hands-on experience managing mobile devices in a corporate environment.

Benefits

• Comprehensive health benefits package
• Incentives for reaching performance goals
• Career growth opportunities and training
• Work-life balance initiatives

Company Culture

• Team Spirit: We encourage teamwork and collaboration to reach our goals together.
• Innovation: Tech Innovations Inc. promotes a culture of innovation and creativity among its employees.
• Diversity and Inclusion: We value diversity and strive to create an inclusive workplace for everyone.