Help Desk Analyst

Job Description

Join our IT support team as a Help Desk Analyst where you will provide day-to-day technical assistance to our clients. Your primary duties will involve resolving support tickets, maintaining user documentation, and collaborating with internal teams to enhance service delivery. Ideal candidates will be tech-savvy with a knack for customer service.

Responsibilities

• Offer technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Follow up with customers to ensure issues have been resolved.
• Develop and document troubleshooting guides and FAQs to enhance user experience.
• Participate in IT projects and initiatives as required.
• Maintain accurate records of support activities and issues solved.

Advantageous

• Familiarity with Active Directory: Understanding of user account management and permissions in Active Directory.
• CompTIA A+ Certification: Entry-level certification for those looking to start a career in IT support.

Benefits

• Comprehensive health insurance coverage
• Pension fund contributions
• Flexible working hours
• Support for continuous learning and certification courses

Company Culture

• Innovation Driven: Our culture promotes innovation and creative problem-solving in all operations.
• Respect and Integrity: We value respect for all individuals and uphold high ethical standards in our business.