IT Support Technician

Job Description

As an IT Support Technician at Tech Innovations Inc., you will provide vital support and maintain the technology infrastructure of our clients. The role requires excellent customer service skills and technical proficiency in IT systems. If you're a problem-solver with the ability to work under pressure, this position could be your next career leap!

Responsibilities

• Support end-users with issues related to desktop environments and applications.
• Troubleshoot connectivity issues and assist with network configurations.
• Provide input for IT projects and initiatives.
• Monitor and respond to support requests in a timely manner.
• Update documentation for systems and procedures.
• Assist in maintaining an efficient and orderly workspace.
• Contribute to team knowledge sharing and continuous improvement.

Requirements

Education

• Diploma in IT or Computer Science
• Relevant certifications (e.g., CompTIA, Microsoft) are a plus

Experience

• 2-3 years of experience in IT support

Technical Skills

• Windows and Linux Operating Systems
• Networking Fundamentals
• Active Directory

Soft Skills

• Excellent Communication
• Customer Service Orientation

Advantageous

• Knowledge of ITIL framework: Understanding the ITIL framework for IT service management.
• Experience with helpdesk software: Familiarity with ticketing systems for support management.

Benefits

• Competitive salary
• Health and wellness benefits
• Flexible working hours
• Training and development opportunities

Company Culture

• Teamwork: We promote a strong culture of teamwork where every opinion matters.
• Innovation: Creativity and innovation are at the core of our success.
• Diversity and Inclusion: Our team is diverse, and we celebrate our different backgrounds.