Technical Writer

Job Description

We are seeking a skilled Technical Writer to join our dynamic team in Cape Town. In this role, you will develop and create high-quality documentation for software products, ensuring clarity and ease of understanding for all users.

Responsibilities

• Coordinate with product management and development teams to create accurate and relevant documentation.
• Write, edit, and publish product release notes.
• Identify opportunities for improving existing documentation processes.
• Participate in user acceptance testing to gather insights for documentation.
• Maintain a comprehensive documentation library and knowledge base.
• Assist in the development of training materials as needed.

Requirements

Education

• Bachelor's or Master's degree in a relevant field
• Technical Writing certification preferred

Experience

• 3+ years in technical writing within a tech environment

Technical Skills

• Writing and Editing
• Software Documentation Tools
• API Documentation

Soft Skills

• Analytical Skills
• Interpersonal Skills

Certifications

• Certified Professional Technical Writer (CPTW)

Languages

• English: Fluent

Advantageous

• Proficiency in Graphic Design Software: Experience using software like Adobe Illustrator or Photoshop to create visuals.
• Familiarity with UX design principles: Understanding of UX principles to enhance documentation usability.

Benefits

• Comprehensive medical aid
• Annual performance bonuses
• Work-from-home options available
• Employee training programs and workshops

Company Culture

• Innovation-driven: We value creativity and innovative solutions that enhance user experiences.
• Work-life balance: We encourage a healthy balance between work and personal life.
• Employee engagement: We prioritize employee satisfaction and engagement through regular feedback and recognition.