IT Support Specialist

Job Description

Join our vibrant Port Elizabeth team as an IT Support Specialist! In this role, you'll be key in minimizing downtime and maximizing productivity by resolving tech issues and supporting a variety of IT functions. If you've got a keen eye for detail and a passion for customer service, this could be the perfect opportunity for you!

Responsibilities

• Provide exemplary customer service while assisting technical issues.
• Maintain IT support logs and compile reports.
• Identify recurring issues and propose solutions for improvement.
• Set up mobile devices and ensure synchronization with company systems.

Requirements

Education

• Bachelor's degree in Information Technology or related field

Experience

• 3+ years of experience in IT support roles

Technical Skills

• Mac OS
• Remote Support Tools

Languages

• English: Fluent

Advantageous

• Experience with cloud services: Familiarity with cloud-based technologies such as AWS or Azure.

Benefits

• Comprehensive medical aid coverage
• Annual leave and sick leave
• Ongoing professional development opportunities
• Flexible working conditions

Company Culture

• Respect for Diversity: We celebrate diversity and foster an environment in which everyone feels included and respected.
• Focus on Quality: Our commitment to quality service pushes us to ensure all our work meets high standards.
• Community Engagement: We believe in giving back to our community and encourage our team to get involved in local initiatives.