IT Support Technician

Job Description

We are seeking a skilled IT Support Technician to join our team in Bloemfontein. In this role, you will provide first-level technical support to our clients, troubleshoot hardware and software issues, and ensure excellent customer service.

Responsibilities

• Respond to user inquiries and provide timely resolutions.
• Monitor and maintain computer systems and networks.
• Install and configure new hardware and software.
• Perform regular maintenance checks on systems to ensure optimal performance.
• Assist in managing user accounts and permissions.
• Collaborate with team members on IT projects and training.
• Stay updated on emerging technologies and best practices.

Advantageous

• CompTIA A+ Certification: Certification demonstrating foundational IT skills.
• Experience with remote support tools: Experience using tools such as TeamViewer, AnyDesk, or similar.

Benefits

• Health insurance coverage
• Retirement savings plan with company match
• Paid time off and sick leave
• Training and career development opportunities

Company Culture

• Teamwork: We believe in collaborating closely and fostering a supportive work atmosphere.
• Innovation: Our team thrives on innovation, encouraging new ideas and approaches.
• Respect: We value each team member's contributions and respect diverse perspectives.