IT Support Technician

Job Description

Join our team as an IT Support Technician, where you will provide essential technical support to our users. Your responsibilities will include resolving hardware and software inquiries, managing user accounts, and assisting with network issues. You will be instrumental in enhancing our IT support services by implementing effective solutions and maintaining high levels of user satisfaction.

Responsibilities

• Manage incoming support requests via phone, email, and ticketing system.
• Diagnose and resolve technical issues promptly.
• Assist in the implementation of IT policies and procedures.
• Participate in system testing and quality assurance.
• Ensure compliance with IT security protocols.
• Assist in the setup and deployment of new technology solutions.
• Provide ongoing training and support to users as needed.
• Collaborate with external vendors for specialized IT support.
• Stay informed about advancements in technology and IT practices.
• Maintain a customer-centric approach in all interactions.

Requirements

Education

• Diploma in IT or related field
• Bachelor's degree preferred in Computer Science or IT Management

Experience

• 3+ years of experience in a technical support role

Technical Skills

• Systems Administration
• Remote Support Tools

Soft Skills

• Teamwork
• Time Management

Certifications

• Cisco Certified Network Associate (CCNA)
• ITIL Foundation Certification

Languages

• English: Fluent

Advantageous

• Experience in cloud technologies: Knowledge of cloud platforms such as AWS or Azure.
• Certification in network management: Additional certifications relevant to network management and support.

Benefits

• Comprehensive health and wellness programs
• Performance bonuses for exceptional work
• Flexible working hours
• Support for continuing education

Company Culture

• Innovation: We encourage innovative thinking and embrace new approaches to technology and service delivery.
• Supportive Environment: Our organization offers a supportive workspace where every team member is valued.
• Community Engagement: We are committed to engaging with the local community and contributing to social responsibility initiatives.