IT Support Technician

Job Description

As an IT Support Technician at Tech Innovations Inc., you will be vital in ensuring the reliable operation of our IT systems. You will be responsible for responding to technical support requests, assisting with hardware and software issues, and maintaining IT equipment. The ideal candidate will possess strong problem-solving skills and a passion for technology, ensuring our team can work without interruptions.

Responsibilities

• Manage IT helpdesk requests to ensure timely resolution.
• Assist with data backup and recovery processes.
• Monitor IT systems performance and report on metrics.
• Communicate with vendors regarding service and repairs.
• Implement security measures to safeguard IT infrastructure.
• Actively participate in IT projects and initiatives.

Requirements

Education

• Bachelor's degree in Information Technology or equivalent

Experience

• 3+ years of experience in desktop support or related capacity

Technical Skills

• Server Administration
• ITIL Framework

Soft Skills

• Teamwork
• Adaptability

Certifications

• ITIL Foundation Certification
• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent

Advantageous

• Experience in Cybersecurity: Knowledge of cybersecurity practices to safeguard IT infrastructure.
• Knowledge of Scripting Languages: Familiarity with PowerShell or Python for automation tasks.

Benefits

• Comprehensive health coverage
• Retirement savings plan with company matching
• Flexible working hours
• Employee training and development programs

Company Culture

• Inclusivity: We embrace diversity and inclusivity, welcoming individuals from all backgrounds to join our team.
• Innovation: Innovation is at the heart of what we do, allowing our team to explore new ideas and technologies.
• Work-Life Balance: We promote a healthy work-life balance, enabling our employees to thrive both personally and professionally.