IT Support Technician

Job Description

We are in search of an IT Support Technician to provide essential technical support and maintain IT systems in our Durban office. The ideal candidate will assist users with IT-related issues and ensure the smooth operation of hardware and software.

Responsibilities

• Troubleshoot and resolve complex technical issues in a timely manner.
• Manage IT asset inventory and oversee asset lifecycle.
• Ensure cybersecurity measures are adhered to across the organization.
• Assist in preparing budgets for IT purchases and upgrades.
• Participate in IT project planning and execution.

Requirements

Education

• Diploma or Bachelor’s degree in Information Technology or equivalent

Experience

• 2+ years of experience in a technical support environment

Technical Skills

• Linux Operating System
• Software Troubleshooting

Soft Skills

• Team Collaboration
• Adaptability

Certifications

• CCNA (Cisco Certified Network Associate)

Languages

• English: Fluent

Advantageous

• Experience with helpdesk software: Familiarity with ticketing systems and service management tools.
• Project management experience: Exposure to managing IT-related projects will be advantageous.

Benefits

• Health, dental, and vision insurance
• Annual performance bonuses
• Paid time off and holidays
• Opportunities for certification and training

Company Culture

• Inclusivity: Fostering an inclusive environment where everyone feels valued.
• Supportive Atmosphere: Creating a supportive atmosphere where employees can thrive.
• Diversity: Valuing diverse perspectives and backgrounds within our team.