IT Support Technician

Job Description

We are in search of an IT Support Technician to provide essential technical support and maintain IT systems in our Durban office. The ideal candidate will assist users with IT-related issues and ensure the smooth operation of hardware and software.

Responsibilities

• Provide technical support to end-users via phone, email, or in-person.
• Install and configure software and hardware systems.
• Monitor system performance and conduct regular maintenance checks.
• Support and troubleshoot network connectivity issues.
• Maintain logs of hardware and software issues and resolutions.
• Assist in the setup of new employees, including IT onboarding.
• Collaborate with IT team on projects to improve system efficiency.

Requirements

Education

• Diploma or Bachelor’s degree in Information Technology or equivalent

Experience

• 2+ years of experience in a technical support environment

Technical Skills

• Linux Operating System
• Software Troubleshooting

Soft Skills

• Team Collaboration
• Adaptability

Certifications

• CCNA (Cisco Certified Network Associate)

Languages

• English: Fluent

Advantageous

• Experience with Mac OS systems: Familiarity with hardware and software support for Mac systems.
• Knowledge of cloud services: Experience with cloud platforms like AWS or Azure.

Benefits

• Competitive salary package
• Health and wellness benefits
• Flexible working hours
• Professional development opportunities

Company Culture

• Teamwork: We emphasize teamwork and strive for a collaborative workplace.
• Innovation: Encouraging innovative approaches to problem-solving and service delivery.
• Continuous Improvement: We believe in continuous learning and development for all employees.