IT Support Manager

Job Description

We are on the lookout for an IT Support Manager to oversee our support operations in Stellenbosch. The successful candidate will possess a strong background in IT support and a passion for enhancing client satisfaction through exceptional service.

Responsibilities

• Manage the day-to-day operations of the IT support team.
• Conduct regular performance reviews and feedback sessions with team members.
• Ensure high customer satisfaction by addressing client needs proactively.
• Collaborate with IT management to align support strategies with company goals.
• Review and optimize support procedures for efficiency.
• Handle escalated support tickets and complex issues.
• Facilitate team meetings and promote effective communication.
• Coordinate IT support training programs for staff development.
• Evaluate new tools and technologies for support improvements.
• Develop an annual budget for IT support operations.

Requirements

Education

• Bachelor's degree in IT, Computer Science, or a related field

Experience

• 5-7 years of experience in IT support or management roles

Technical Skills

• ITIL Framework
• Linux and Windows Server Administration
• Networking
• Helpdesk Software

Soft Skills

• Leadership
• Communication
• Problem-solving

Certifications

• ITIL Foundation
• CompTIA A+ or equivalent
• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Experience with cloud services (AWS, Azure): Familiarity with cloud computing solutions and management.
• Knowledge of cybersecurity best practices: Understanding of security protocols and measures to protect systems.

Benefits

• Competitive salary and performance-based bonuses
• Comprehensive medical aid
• Retirement savings plan with company contributions
• Working from home options
• Professional development opportunities

Company Culture

• Teamwork: We promote a strong culture of teamwork and collaboration across all departments.
• Innovation: Our environment encourages creativity and innovative thinking among our staff.
• Work-life Balance: We value the importance of personal time and well-being for our employees.